Initial Disclosure Document
About our Finance & Insurance Services
HARWOODS group
1. The Financial Conduct Authority (FCA)
Harwoods Limited
London Road
Pullborough
West Sussex RH20 lAR
The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
2. Whose products do we offer?
Harwoods Limited act as a Credit Broker not a lender. As a Credit Broker we can introduce you to a limited number of lenders and finance
products to assist with your vehicle purchase. Please ask us for a list of our supporting lenders. We can provide information on the
following:
Hire Purchase, Personal Contract Purchase, Conditional Sale, Lease Purchase, Personal Contract Hire and Business Contract Hire,
Occasionally, we may need to use the services of a credit broker. We will advise you of this if applicable.
We only offer the following products from a limited number of insurers for:
Harwoods Total Loss Cover (TLC) - AutoProtect (MBI) Limited
Harwoods Minor Damage insurance - AutoProtect (MBI) Limited
Tyre insurance -AutoProtect (MBI) Limited
Alloy Wheel Insurance - AutoProtect (M Bl) Limited
Complete Wheel (Tyre and Alloy) insurance - Auto Protect ( M Bl) Limited
3. Which service will we provide you with?
We will provide you with information to assist with your funding decision on:
Credit Agreements - Hire Purchase, Personal Contract Purchase, Conditional Sale, Lease Purchase, Personal Contract Hire and
Business Contract Hire
We will advise and make a recommendation for you after we have assessed your needs for:
Regulated Insurance Products - Total Loss Cover, Minor Damage insurance, Tyre insurance, Alloy Wheel insurance and Complete
Wheel insurance
Non - Regulated Products - Paint and Fabric Protection
4. What will you have to pay us for our Finance and or Insurance Services?
No fee
You will receive a quotation which will tell you about the costs of each of the products and any other fees relating to any particular credit
agreement or insurance policy. Please note that we may receive payment(s) or other benefits from the finance providers and we receive
commission as a proportion of premium paid from our insurance provider if you decide to enter into an agreement with them.
5. Who regulates us?
Harwoods Limited t/a Five Oaks Audi, Hampshire Bentley, Harwoods Jaguar, Harwoods Jaguar Basingstoke, Harwoods Jaguar Croydon,
Harwoods Land Rover Edenbridge, Harwoods Land Rover Lewes, Harwoods Landrover Basingstoke, Harwoods of Croydon, Harwoods
McLaren, Harwoods of Sussex, Portsmouth Audi, Southampton Audi and Testwood Trucks are authorised and regulated by the Financial
Conduct Authority for Consumer Credit activities, our Firm Reference Number (FRN) is 714708. Harwoods Limited (trading names above)
are an Appointed Representative of AutoProtect (MBI) Limited for the purpose of insurance distribution. AutoProtect (MBI) Limited is
authorised and regulated by the Financial Conduct Authority Firm Reference number is 312143.
Our FCA Permitted business is arranging general insurance and finance contracts.
You can check t his on the FCA Register by visiting website www.fca.org.uk.
6. What to do if you have a complaint
If you wish to register a complaint, please contact us:
in writing Martin Kay, Group Financial Services Manager, Harwoods Limited, London Road, Pulborough,
West Sussex RH20 lAR
by phone 01798 877200
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service
www.financial-ombudsman.org.uk
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations for any insurance
products you purchase.
This depends on the type of business and the circumstances of the claim. General Insurance advising and arranging is covered for 90% of
the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper
limit. Further information about compensation scheme arrangements is available from the FSCS.
Please note - finance products are not covered by this scheme.
Harwoods Prestige Total Loss Cover
Key Information Document
This information is provided to assist you in making an informed decision when purchasing Harwoods
Prestige Total Loss Cover.
Please take time to read this information carefully.
In line with guidance from The Financial Conduct Authority, we would like to give you the time to
consider whether you could benefit from this cover and therefore the dealership will not contact you
regarding this facility over the next two days.
However, should you have any questions or feel you may be at risk and require cover imminently, due to
the collection of your new car, please contact us directly and the cover can commence from tomorrow.
CONSIDER THE SIGNIFICANT BENEFITS OF HARWOODS PRESTIGE TOTAL LOSS COVER
Imagine your vehicle is declared a write-off by your insurer due to an accident, flood, fire or theft.
Now imagine discovering that your insurance company settlement will not match the original price you
paid for your vehicle.
This is a scenario faced by motorists every day. Even if you are not liable, you are almost certain to find a
shortfall between the amount you receive in settlement and the price you originally paid. This shortfall
could be a significant sum depending on the market value offered by your insurer at the time of the total
loss.
Who will protect you against this financial loss?
For peace of mind and for the protection your vehicle needs, consider the cover Harwoods Prestige
Total Loss Cover can offer.
Harwoods Prestige Total Loss Cover is an OPTIONAL facility available from this dealership. Our sales
consultants will be happy to answer your questions or clarify the policy benefits and exclusions. You
should be aware that similar products may be available elsewhere to purchase directly. However, as
with any insurance policy, you should confirm that the cover levels of alternative facilities are suitable
for your needs.
Due to Financial Conduct Authority regulations you are unable to purchase this facility until one day
has passed, following receipt of the information outlined in this document. We will contact you on
the 4th day to discuss the facility further, however, should you require more immediate cover, you
have the right to conclude purchase on day 2 or day 3 by contacting your Sales Consultant.
HOW HARWOODS PRESTIGE TOTAL LOSS COVER WORKS
Harwoods Prestige Total Loss Cover incorporates Return to Invoice cover (or RTI) and Finance
Guaranteed Asset Protection (or Finance GAP).
RTI is designed to pay-out any difference between the settlement made by your motor insurance
company and the price you originally paid for the vehicle.
If your vehicle is written off, Finance GAP pays the difference between the settlement made by your
motor insurance company and the amount you still owe on your finance agreement.
Harwoods Prestige Total Loss Cover covers you however you paid for the vehicle and will pay-out the
greater of the Finance GAP or RTI amount, up to the purchase price of the vehicle. However, there are
specific exclusions (please see below).
SIGNIFICANT BENEFITS (What is covered?)
Policy duration
Cover is available for varying durations, depending on your requirements and according to the terms of
your finance agreement. Cover ends earlier in the event of a paid claim or if the vehicle is no longer in
your possession.
Excess
Provides a contribution of up to £250 towards your insurance policy excess.
Claim Limit
Please refer to the attached price matrix.
Vehicle accessories covered
As long as accessories are fitted by the dealer and are manufacturer approved, we will cover up to
£1500 of extras. Manufacturer fitted accessories are covered.
Warranty and Road Fund licence
Includes the cost of a vehicle warranty and makes a contribution of up to £100 towards road fund
licence costs.
Transferable
If during the first year of cover, the vehicle is written off and you get a replacement vehicle on a "new for
old" basis, you can transfer the remaining duration of the policy to your replacement vehicle free of
charge. You may then subsequently, at any time, transfer any remaining period of insurance on the
policy due to a further change of vehicle, on payment of an administration fee of £35, as long as the
replacement vehicle falls within the price range specified in your policy schedule.
Cancelable
If, for any reason, you wish to cancel your policy and you do so within 30 days, and no claim has been
registered with Auto Protect during this time, we'll give you a full refund. After that, you may still cancel
at any point, subject to a £35 administration fee. You will receive a pro-rata refund which will reflect the
length of the term remaining.
Simple to arrange
Your sales consultant will be happy to answer any questions you may have and confirm your eligibility
for Harwoods Prestige Total Loss Cover.
IMPORTANT: Harwoods Prestige Total Loss Cover insurance is subject to terms and conditions. You
should note that there are certain limitations in terms of the maximum amount you may claim.
SIGNIFICANT EXCLUSIONS (What is not covered?)
As with all insurance policies there are some circumstances for which Harwoods Prestige Total Loss
Cover will unfortunately not cover you.
Importantly
You must have in place a fully comprehensive motor insurance policy issued by an authorised UK motor
insurer which insures against accidental loss and or damage to the vehicle throughout the period of
insurance.
In the event your motor insurer rejects your claim and a settlement payment is not made you will not be
covered by this policy.
Vehicle Exclusions
We are unable to cover all vehicle types. You will be excluded from the benefits of this policy if:
• The vehicle has been modified in any way from the manufacturer's specification.
• The vehicle is used for hire or reward, i.e. taxis or courier vehicles. Alternative products may
be available from your supplying dealership that can provide cover for these vehicles. Please
ask your supplying dealership for further information.
• The vehicle will be used for a competitive event.
• The vehicle is heavier than 3500kg gross weight.
• The vehicle is listed in the specifically excluded list; some prestige vehicles and sports cars are
excluded:
Including, but not limited to: Bristol, Cosworth, De Tomaso, Lamborghini, Maserati and kit
cars.
• Any total loss due to your negligence or deliberate action.
• Any total loss as a result of an accident where the driver of the vehicle is under the influence of
alcohol, drugs not prescribed by a registered medical practitioner, or drugs prescribed by a
registered medical practitioner where a warning against driving has been given.
Additional costs
Additional costs within the finance settlement for anything other than the purchase of the vehicle. This
includes but is not limited to; administration charges, option to purchase charges, late payment charges
and arrears, early settlement charges.
Negative Equity
Which means any sum outstanding from a previous finance agreement, transferred to the new vehicle
finance agreement.
Tax
Any recoverable Value Added Tax (VAT) where you are VAT registered.
For full benefits and exclusions, please refer to sections titled 'What is covered?' and 'What is not
covered?' of the policy terms and conditions which will be provided on request or before conclusion.
KEY INFORMATION DOCUMENT
HARWOODS Total Loss Cover
Prices
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